A – Introduction

At Afaq Electrical Equipment Company, we place great importance on the privacy of our website visitors and are committed to protecting it in accordance with the best legal and regulatory practices. This policy explains how we handle your personal information when you use our website and services.
By agreeing to this policy and using the website, you acknowledge and accept our use of cookies in accordance with the terms of this policy each time you visit the site.

B – Collection of Personal Information

We may collect various types of personal information, including:

• Technical information about your device, such as IP address, approximate location, browser type, and operating system.

• Data about your visits to the website, such as visit duration, pages viewed, and navigation path.

• Information you voluntarily provide when registering for our services or requesting consultations, such as name, email, and phone number.

• Information entered when filling out forms, subscribing to newsletters, or requesting quotes or services.

• Information related to any financial transactions or purchase requests made through the website.

• Any other information you voluntarily share via contact forms or email.

Before providing information about another person, you must obtain their explicit consent for processing that data according to this policy.

C – Use of Personal Information

The personal information we collect is used solely for the following purposes:

• Operating and managing our website and online services.

• Personalizing and enhancing the user experience on the website.

• Fulfilling orders and services you request or purchase through the website.

• Sending invoices, notifications, and processing payments when necessary.

• Sending important notices or updates related to the provided services.

• Sending marketing messages or newsletters after obtaining your clear consent.

• Improving website security and preventing fraudulent activities.

• Responding to inquiries and complaints.

We will not use your personal data for third-party advertising purposes without your prior consent.

D – Disclosure of Information

We may disclose certain personal information in a limited scope to the following parties, in line with the purposes outlined in this policy:

• Employees, consultants, and agents who need access to perform their duties.

• Legal authorities, where there is a legal obligation or court order.

• In the event of a company merger, sale, or transfer of assets, data may be shared with a potential buyer.

Apart from the above, we will not share your information with external parties without your explicit consent.

E – International Data Transfer

Some of your data may be stored or processed on servers outside your country of residence. We commit to implementing measures that ensure a level of security comparable to that in your country and in compliance with applicable local and international laws.

F – Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to meet legal and regulatory requirements. After this period, data is securely deleted or destroyed.

G – Information Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, misuse, alteration, or loss. Information is stored on secure servers protected by firewalls and advanced encryption systems.
However, absolute protection of data sent over the Internet cannot be guaranteed, and you are responsible for keeping your login credentials confidential.

H – Cookies

Our website uses cookies to enhance performance, improve user experience, and analyze website usage. You may refuse or delete cookies via your browser settings, although this may affect the website’s functionality or certain features.

I – User Rights

You have the right at any time to:

• Request a copy of the personal data we hold about you.

• Correct or update inaccurate information.

• Request the deletion of your data in accordance with applicable laws.

• Opt out of receiving marketing communications.

To exercise any of these rights, please contact us via the channels listed on the contact page.

J – Updates

We may update the privacy policy from time to time. Any changes will be posted on this page with the date of the last update. Continued use of the website after changes constitutes implicit acceptance of the updated terms.

K – Contact Us

If you have any questions regarding the privacy policy or how we handle your data, you can contact us via the official email or the contact form available on our website.